Returns, withdrawal and warranty.
Backdrop Lift is a 25 kg freight item, so a return is a piece of logistics — please contact us before sending anything back and we will advise the safest, cheapest way.
Plain-language summary. The full contractual wording is being finalized with our lawyer before sales open — if anything you need is missing here, e-mail orders@backdroplift.com and we will answer directly.
14-day right of withdrawal (EU consumers)
If you buy as a consumer in the European Union, you may withdraw from the purchase within 14 days of delivery, without giving a reason. Tell us at orders@backdroplift.com within that period and we will confirm the return address and procedure.
Who pays the return shipping
Return shipping is arranged and paid by the customer. The unit ships as one 140 × 35 × 30 cm, 25 kg parcel, so the cost is real — please write to us first and we will help you find a sensible carrier rather than guessing.
Condition of the returned unit
Return the unit complete and in a condition that lets us resell it: original packaging where possible, all parts and the remote included. Backdrop Lift is anchored into a ceiling or wall during installation, so please check compatibility (ceiling height 2.8–6 m, load-bearing substrate) before you install rather than after.
Damaged in transit
Every shipment is fully insured for the value of the unit. A unit that arrives damaged is replaced — photograph the packaging and the damage, and e-mail us within 48 hours of delivery.
Warranty is separate from returns
The 5-year warranty on motor and electronics is not a return right and runs independently of the 14-day period. A unit that fails to function as specified is repaired, replaced or refunded. Replacement parts are stocked for at least 10 years from your purchase.